Terms of Service

Welcome to the Luxury Buyer website at luxurybuyer.com (the "Site") provided to you by Luxury Buyer LLC (“Luxury Buyer,” “we,” “us,” or “our”). The Site is provided as a service to individuals looking to sell their luxury handbags. Please review the following terms and conditions of use, which govern your use of the Site (the "Agreement", “Terms” or “Terms of Service”).

Your use of the Site constitutes your agreement to follow and be bound by the Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. We will post any changes to the Agreement to this page, and update the “Last updated” date above when any new version of this Agreement is posted. Your continued use of the Service after such changes are posted constitutes your acceptance of the modified Agreement. For this reason, we encourage you to review the Agreement whenever you use the Site. If you do not agree to the modified terms, you must stop using the Service.

This Agreement applies to all services on the Luxury Buyer Site (collectively known as "Service(s)"). The Service provides an online platform where sellers can receive quotes for their luxury handbags and sell those items to Luxury Buyer.

The Service operates as follows: You submit photos and information about your luxury handbag through the Site. We provide you with a non-binding quote based on the information and photos you provide. If you accept the quote, we send you a prepaid shipping label. You ship your item to us for inspection and authentication. We inspect and authenticate your item and provide a final offer based on our in-person assessment. If you accept the final offer, we pay you within one to two (1-2) business days. If you decline the final offer, we return your item to you at no cost.

You are solely responsible for the accuracy of information you provide to us.

When you use our Service, you represent and warrant: (a) that you have the capacity to agree to and be bound by these Terms of Service; (b)that you will provide accurate contact information and identification details; and (c) that you at least eighteen (18) years of age. You agree to accept responsibility for all submissions and transactions you make through the Service. You are responsible for maintaining the confidentiality of any information you provide to us. You will notify Luxury Buyer immediately by emailing team@luxurybuyer.com if you become aware of any unauthorized use of your information or submissions.

Luxury Buyer may refuse service or terminate your access to the Service if: (a) we need to comply with applicable law (including due to your submission of counterfeit items); (b) you provide information that is untrue, inaccurate, not current, or incomplete; (c) you use the Service in a manner not permitted by these Terms of Service; or (d) we determine it appropriate in our sole discretion.

Initial Quote. The initial quote we provide is non-binding and based solely on the photos and information you submit. You represent and warrant that all photos and information you provide are accurate, current, and truthful. The initial quote is valid for five (5) days from the day you receive the quote.

Final Offer. Upon receiving your item, we will inspect and authenticate it in person. Our final offer may differ from the initial quote if: (a) the item's condition differs from what was described or shown in photos; (b) the item's authenticity is in question; (c) any material information was inaccurate or incomplete; or (d) if within our sole discretion we determine that the final offer should differ from the initial quote. You will receive our final offer within one to two (1-2) business days of our receipt of your item. You have the right to accept or decline the final offer. If you decline the final offer, we will return your item to you at no cost, unless it is determined to be a counterfeit item in which you will be responsible for the authentication fee described in Section 8.

Payment. If you accept our final offer, payment will be issued within one to two (1-2) business days via your chosen payment method. Available payment methods and terms related to payment will be specified during the transaction process.

By submitting an item to Luxury Buyer, you represent and warrant that: (a) you are the legal owner of the item or have full authority to sell it; (b) the item is authentic and not counterfeit; (c) all information and photos you provide about the item are accurate and truthful; (d) the item is free from any liens, claims, or encumbrances; (e) you have the right to transfer full ownership of the item to Luxury Buyer; and (f) the item meets our minimum condition requirements as outlined on our "How It Works" page.

You agree to accurately describe your item's condition, including any: (a) wear, scratches, scuffs, or damage; (b) missing parts, accessories, or original packaging; (c) repairs, alterations, or modifications; (d) odors, stains, or other condition issues; (e) any other information that would be pertinent to the item’s condition. You further represent and warrant that you will ship the item described by you and pictured in the photographs submitted to Luxury Buyer.

Condition Standards. All items must be in at least "good" condition as defined on our "How It Works" page. We reserve the right to decline items that do not meet our condition standards or are not the items pictured in the initial description and photographs provided to us. We also reserve the right to decline to make any payment based on initial quotes. Current condition requirements are available at luxurybuyer.com/how-it-works.

Authenticity. All items are subject to authentication by Luxury Buyer or our third-party authentication partners. If an item is determined to be counterfeit or otherwise inauthentic, you will be charged a two hundred dollar ($200) authentication fee will be deducted from any return shipping costs. Such fee is further described in Section 8. We reserve the right to report counterfeit items to appropriate authorities.

Prohibited Items. The following items are prohibited from submission: (a) counterfeit or replica items; (b) stolen property; (c) items that are illegal to sell under applicable law; (d) items with significant undisclosed damage; and (e) any items that would violate these Terms.

Shipping to Luxury Buyer. Luxury Buyer provides prepaid shipping labels at no cost to you. You are responsible for securely packaging your item to prevent damage during transit. You are responsible for shipping your item within the timeframe specified in your quote. We recommend obtaining proof of shipment from your carrier. You retain risk of loss for your item until it is delivered to Luxury Buyer and we open the packaging at our facility. You are responsible for any loss or damage to your item while the product is in transit to Luxury Buyer. All shipments are handled by our third-party carriers (such as UPS or FedEx). Online tracking is typically available through the carrier's website, though we make no warranties regarding tracking availability as it is not under our control. While shipments may be estimated for a specified arrival, we cannot guarantee delivery by any specific time.

Risk of Loss While in Luxury Buyer's Possession. Once we open the packaging and receive your item at our facility, Luxury Buyer assumes the risk of loss. We retain risk of loss while your item is in our possession during inspection, authentication, and any holding period.

Return Shipping. If you decline our final offer, we will return your item to you at no cost, unless the item is counterfeit in which you will be responsible for the authentication fee described in Section 8. Return shipping typically takes five to seven (5-7) business days within the United States. Luxury Buyer retains risk of loss until we hand the product to the carrier for return shipment, at which point risk of loss shifts back to you during return transit. You are responsible for any loss or damage to your item while the item is in transit back to you. Tracking information will be provided when available, but we make no warranties as to the accuracy of the tracking information and you rely on tracking information at your own risk.

If an item is determined to be counterfeit or not authentic, a two hundred dollar ($200) authentication fee will apply. This fee covers our authentication costs and processing. You will be responsible for paying the fee within ten (10 ) business days. If you do not pay the authentication fee within ten (10) business days, we may assess a late charge equal to 1.5% of the unpaid amount per month, or the maximum limit permitted by law, whichever is less. You shall pay us all costs of collection of past due amounts owed to Luxury Brands hereunder, including without limitation, attorney fees, collection agency fees and court costs. Luxury Buyer reserves the right to report counterfeit items to law enforcement.

When you submit photos, descriptions, or other content to Luxury Buyer, you grant us a non-exclusive, worldwide, fully-paid-up, royalty-free license to use, display, and store that content : (a) to evaluate your item; (b) to process your transaction; (c) to operate and improve our Service; (d) for marketing and promotional purposes (with item details anonymized unless you provide explicit permission); and (e) for any other legitimate business purposes. You represent and warrant that any content you provide does not infringe on any third party's intellectual property rights, privacy rights, or other legal rights.

The Site and Service, including all text, graphics, logos, images, software, and content therein or a component thereof, and intellectual property rights thereto are exclusively owned by Luxury Buyer and are protected by copyright, trademark, and other intellectual property laws. You may not: (a) copy, modify, distribute, or create derivative works from our Site or Service; (b) use our trademarks, logos, or branding without express written permission; (c) scrape, harvest, or collect data from our Site using automated systems; (d) reverse engineer any aspect of our Service; or (e) remove, obscure, or alter any intellectual property notices or marks on the Services. We grant you a limited, non-exclusive, non-transferable, non-sublicenseable, revocable license to access and make personal and non-commercial use of the Site Services, and any software underlying our Services solely to use the Services, as provided by Luxury Buyer in accordance with these Terms. All rights not expressly granted hereunder are reserved.

Your use of the Service is governed by our Privacy Policy, available at https://www.luxurybuyer.com/privacy-policy, which is incorporated into this Agreement by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

You will not and will not allow third parties to use the Service: (a) to provide false, inaccurate, or misleading information to us; (b) to submit counterfeit, stolen, or illegal items to us; (c) any unlawful purpose; (d) to attempt to defraud or deceive Luxury Buyer; (e) to interfere with the operation of the Service in any way; (f) in any way that could damage, disable, or impair the Service; (g) to attempt to gain unauthorized access to any part of the Service; (h) in any way that impersonates any person or entity; (i) in a way that violates any applicable laws, regulations, third-party rights, or these Terms; (j) in a manner that infringes or violates the intellectual property rights or proprietary rights, or rights of publicity or privacy, or other rights of any third party; (k) in a way that violates any other agreement you have with, or any obligations to, any third party; (l) in a way that involves commercial activities and/or sales without our prior written consent; (m) to upload, install, or embed malware, virus, worms, Trojan horses, or other harmful content or code into the Service or our networks; (n) engage in any fraudulent, abusive, or otherwise illegal activity; or (o) to decompile, reverse engineers, or otherwise attempts to obtain the source code of the Services

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUXURY BUYER EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE AND SERVICE, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE,  OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM STATUTE, SUCH AS COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. LUXURY BUYER MAKES NO WARRANTY THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY QUOTES OR OFFERS WILL REMAIN AVAILABLE; OR (D) ANY PARTICULAR ITEM WILL BE ACCEPTED FOR PURCHASE BY LUXURY BUYER.

LUXURY BUYER MAKES COMMERCIALLY REASONABLE EFFORTS TO ENSURE THAT ALL CONTENT ON THE SITE IS ACCURATE AND RELIABLE, BUT NEITHER ACCURACY NOR RELIABILITY ARE GUARANTEED.  LUXURY BUYER DOES NOT WARRANT OR GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE OR SERVICE.  LUXURY BUYER DOES NOT WARRANT OR GUARANTEE THAT THE SITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE OR SERVICE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUXURY BUYER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SITE OR SERVICE, REGARDLESS OF THE FORM OF ACTION WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, AND EVEN IF LUXURY BUYER OR ITS AFFILIATES HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. THIS SECTION APPLIES TO ALL CLAIMS INCLUDING BUT NOT LIMITED TO: (A) LOSS OF PROFITS OR REVENUE; (B) LOSS OF DATA OR INFORMATION; (C) SHIPPING DELAYS OR LOST PACKAGES (ONCE TRANSFERRED TO CARRIER); (D) DISAGREEMENTS OVER ITEM VALUATION OR CONDITION ASSESSMENT; OR (E) ANY DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUXURY BUYER'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL BE LIMITED TO DIRECT DAMAGES IN AN AMOUNT NOT TO EXCEED THE LESSER OF (A) THE AMOUNT WE OFFERED TO PAY YOU FOR YOUR ITEM, OR (B) FIVE HUNDRED DOLLARS ($500).

You agree to indemnify, defend, and hold harmless Luxury Buyer and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your breach of this Agreement; (b) your violation of any applicable law or regulation; (c) our use of any content you provide to us, the Site or the Service; (d) your violation of any third-party rights, including but not limited to intellectual property rights, right of publicity and rights of privacy; (e) any false or misleading information you provide; (f) your submission of counterfeit, stolen, or illegal items or (g) your gross negligence, fraud or willful misconduct.

Binding Arbitration. In the event of any dispute arising out of or related to this Agreement or the Service, the parties agree to resolve such dispute by binding arbitration administered by the American Arbitration Association (“AAA”) and in accordance with the Commercial Arbitration Rules and Supplemental Procedures for Consumer Related then in effect, rather than in court. The parties agree that the arbitrator will have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability, and scope of this Section 16, and will be selected by the parties from the AAA’s roster of arbitrators. The arbitration will take place in Delaware and conducted in English. Each party will bear its own costs and expenses.

Class Action Waiver. You agree that any arbitration or proceeding will be conducted on an individual basis and not as a class action or representative proceeding. You waive any right to participate in a class action or class-wide arbitration.

Exception. Either party may bring a claim in small claims court as an alternative to arbitration if the claim qualifies. We may also seek equitable relief in a court of competent jurisdiction to prevent or enjoin the infringement, misappropriation or other violation of our intellectual property rights.

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to this Agreement (except for arbitration as described above) shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

You agree that breach of the provisions of these Terms would cause irreparable harm and significant injury to us which would be both difficult to ascertain and which would not be compensable by damages alone. As such, you agree that we have the right to enforce the provisions of these Terms by injunction (without necessity of posting bond), specific performance, or other equitable relief without prejudice to any other rights and remedies we may have for your breach of these Terms.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. We may also change our: (a) quote methodology or valuation process; (b) accepted brands or item categories; (c) condition requirements; (d) payment methods or timing; or (e) shipping procedures. As applicable, we will take commercially reasonable efforts to communicate any such changes via updates to our Site.

You may stop using the Service at any time. We may terminate or suspend your access to the Service immediately, without prior notice, if: (a) you breach this Agreement; (b) we are required to do so by law; (c) we discontinue the Service; or (d) we determine termination is necessary in our sole discretion.

Upon termination: (a) your right to use the Service immediately ceases; (b) any pending transactions will be completed or canceled at our discretion; and (c) sections of this Agreement that by their nature should survive termination will survive, including but not limited to indemnification obligations, any disclaimers of warranties, and limitations of liability.

The Service is intended for users in the United States only. We make no representation that the Service is appropriate or available for use in other locations. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

By using the Service, you consent to receive electronic communications from us, including emails about your transactions and our Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The Service may contain links to third-party websites or services that are not owned or controlled by Luxury Buyer. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies, terms of services and related documentation of any such third-party websites. You acknowledge and agree that Luxury Buyer shall not be responsible or liable for any damage or loss caused by your use of any third-party services.

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and Luxury Buyer regarding the Service and supersedes all prior agreements and understandings, whether written or oral.

Our failure to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by Luxury Buyer.

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations without restriction.

If you have any questions about these Terms of Service, please contact us at:

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.